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The Retail Director, East is responsible for maximizing sales and achieving company business objectives across (6) six East Coast locations: 57th Street, Boston, and Bal Harbour Boutiques, as well as the New York, Miami and Atlanta AP Houses.
Job Responsibility:
Drive and maximize sales performance by motivating and supporting the store management teams
Work in tandem with the retail teams to create consistency amongst stores to align best practices and operational efficiency
Monitor and analyze business trends across all stores within the region
Develop plans to maximize sales and meet or exceed goals within the region for all KPIs including sales, payroll, expense control and store contribution
Continuously look for growth opportunities both with existing stores and new store openings
Ensure customer service standards are upheld consistently across all stores in the region
Recruit, hire and train top Boutique Directors that can deliver results through effectively and independently managing all aspects of the business
Support Boutique Directors recruitment efforts, when necessary
Coach store teams to develop and maintain operational best practices
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
Oversee all new store openings in region
Act as a partner between sales team, sales leadership and corporate business partners
Collaborate with Customer Service and Area Retail Coach (ARC) on new product training and service trainings
Travel to existing stores and new stores, as needed
Requirements:
7+ years of Retail Management or Hospitality experience, with at least 3 years managing multiple retail locations
Demonstrated leadership ability
A strong track record of developing and achieving clienteling activity
Excellent organizational and project management skills
Resourceful, flexible and ability to problem solve in a timely manner
Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
Ability to build and maintain relationships with key business partners – collaborating across multiple teams (HR, Store Operations, Customer Service, etc.)
High level of ethics, values, integrity, and trust
Proficient in Microsoft Excel and PowerPoint
Great verbal and written communication skills
excellent presentation skills
What we offer:
competitive and comprehensive compensation and benefits package