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TUI Logo TUI · Sales

Retail Deputy Manager

United Kingdom, Stratford Employment contract 14.32 GBP / Hour · Job Posted April 24, 2025

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Job Description

As a Retail Deputy Manager at the Stratford Wesfield store, you will work alongside the manager to lead, inspire, coach and develop a large team to recommend and sell holidays, cruises, UK breaks, and other products while achieving sales and service targets through exceptional sales and service. This includes creating unforgettable holiday experiences for customers.

Job Responsibility

  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
  • Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint
  • Work with a variety of systems to enhance your knowledge and actively improve the customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.

Requirements

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator and driven to achieve goals and sales targets
  • Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

What we offer

  • Basic salary starting at £14.32 per hour
  • Commission and discretionary bonus schemes
  • Fantastic holiday benefits, discounts, special offers and ability to purchase additional time off
  • Health and Wellbeing support across Financial, Health, Social, Community and Career areas
  • Investment in your development and career progression
  • Pension scheme and life assurance.
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