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Retail Deputy Manager

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TUI

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Location:
United Kingdom , Ellesmere Port

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Category:

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Contract Type:
Employment contract

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Salary:

14.32 GBP / Hour

Job Description:

By joining the Retail Team as a Deputy Manager at our Cheshire Oaks shop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Job Responsibility:

  • Lead by example and role model company values to inspire your team and deliver excellent customer service
  • Guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
  • Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint
  • Step in and take ownership when things don’t go quite right
  • Work with a variety of systems empowering you to enhance customer digital journey
  • Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
  • Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition.

Requirements:

  • Proven passion for leading by example and delivering excellent customer service
  • Confident and fun motivator and driven to achieve goals and sales targets
  • Skilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges arise
  • Flexible to embrace change and adapt easily to new ways of working
  • Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.
What we offer:
  • Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
  • Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
  • Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance.

Additional Information:

Job Posted:
November 20, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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