Retail Customer Success Executive Job at NTT DATA (Ho Chi Minh City)

Customer Success Executive

We're on the lookout for an enthusiastic Customer Success Executive to support a...

Location

United Kingdom , Stafford

Salary:

12.82 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service or Retail
Strong communication and interpersonal skills
A positive attitude and a passion for helping others
Ability to work effectively both independently and as part of a team
Attention to detail and problem-solving skills

Job Responsibility

Handling customer enquiries with confidence and warmth
Managing around 60 inbound calls per week
Keeping CRM systems up to date and running efficiently
Monitoring customer satisfaction and spotting opportunities to improve
Coordinating communication across teams
Supporting with day‑to‑day admin to keep customer journeys seamless

What we offer

Daily Rate: £96 per day + holiday pay
Be part of an engaging and supportive team
Gain valuable experience in a thriving industry
Develop your skills and grow your career
Work in a fun and friendly environment

Fulltime

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...

Location

United States , Portland

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain
Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI
Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences
Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues
A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry
Bachelor's degree in a business-related field
equivalent professional experience will be strongly considered
Ability to travel up to 50% is required for this role
3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred

Job Responsibility

Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships
Serve as the primary retail SME and advocate for the client within the company
Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals
Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions
Proactively drive user adoption and engagement by providing training, best practices, and continuous support
Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement
Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees
Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans
Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team
Ensure high retention rates and support the renewal process for your portfolio

Fulltime

Senior Customer Success Manager

We are looking for a Senior Customer Success Manager to own and grow a portfolio...

Location

United States , Las Vegas

Salary:

Not provided

ChargerGoGo

Expiration Date

Until further notice

Requirements

7+ years of experience in Customer Success, Strategic Account Management, Enterprise Account Management, Partnerships, or a related customer-facing revenue role
Proven track record of driving expansion revenue within existing accounts
Experience managing multi-location, enterprise, franchise, venue, retail, hospitality, or distributed account structures
Strong commercial judgment and ability to identify growth opportunities within complex accounts
Strong analytical ability, with experience translating performance data into practical customer recommendations
Experience leading executive-level customer conversations, QBRs, or strategic business reviews
Excellent communication, presentation, negotiation, and relationship-management skills
Ability to work cross-functionally with Sales, Operations, Finance, Marketing, Advertising, and executive leadership
Strong organizational skills and ability to manage multiple accounts, priorities, risks, and follow-ups
Comfortable working in a fast-paced, growth-stage environment with evolving processes and priorities

Job Responsibility

Manage a portfolio of strategic accounts, including venue groups, enterprise chains, high-revenue operators, and distribution partners
Build strong relationships with customer stakeholders across Operations, Marketing, Finance, and executive leadership
Lead customer performance conversations, Executive Business Reviews, and Quarterly Business Reviews
Develop account plans that identify retention risks, expansion opportunities, stakeholder priorities, and revenue growth strategies
Drive expansion opportunities, including additional location rollouts, additional units per site, premium placements, and broader enterprise penetration
Analyze performance metrics such as revenue per unit, usage trends, uptime, downtime, deployment status, and account-level revenue growth
Identify underperforming locations or units and recommend practical solutions to improve results
Partner with Operations to support deployment execution, uptime, maintenance priorities, and customer escalations
Collaborate with Sales on expansion strategy and account growth opportunities
Work with Finance to support revenue-share accuracy, reporting clarity, and customer-facing financial discussions

Fulltime

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...

Location

United States , Dulles VA / Portland, OR

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain.
Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI.
Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences.
Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues.
A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry.
Bachelor’s degree in a business-related field
equivalent professional experience will be strongly considered.
Ability to travel up to 50% is required for this role.
3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred

Job Responsibility

Client Relationship Support - Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
Serve as the primary retail SME and advocate for the client within the company.
Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
Product Adoption & Value Realization - Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions.
Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement.
Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees.
Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
Commercial Growth - Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
Ensure high retention rates and support the renewal process for your portfolio.

Fulltime

Customer Success Account Mgmt

With over 17,000 employees worldwide, the mission of Microsoft’s Customer Experi...

Location

Saudi Arabia , Jeddah

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Experience in Retail, Mobility
Bachelor’s degree in business, IT, Computer Science, or related field
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Experience in relevant Microsoft solutions
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

Job Responsibility

Nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals
De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination
Engage with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work
Lead the strategic execution of program planning and customer-facing program reviews
Identify and assess customers’ critical services across our cloud platforms and work with customers to ensure these services are healthy and resilient
Develop technical competency across a breadth of Solution areas

Fulltime

Customer Success Manager

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate...

Location

United States , New York

Salary:

65000.00 - 85000.00 USD / Year

Global-e

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred, MBA an advantage
2+ years’ experience
Strong analytical skills
Strong business and financial experience
Ability to work effectively as part of a team and independently
Ability to effectively solve problems
Creative and able to adapt quickly to change
Strong written and verbal communication skills
Strong organization and time management
Proven abilities to manage multiple accounts at a time

Job Responsibility

Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Manage analytics and reporting to provide more visibility into international business performances and growth opportunities
Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
Monitor the execution of the account plan and take corrective actions as needed
Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data

Customer Success Manager

Our Community team is an integral part of our business with the mission to enabl...

Location

Mexico , Monterrey

Salary:

Not provided

WeWork

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Hospitality, Tourism or related
Proficient in English
5+ years or equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience
Customer service experience required
2+ years of management experience of leading a team made up of individual contributors
Understanding and experience leading a team
Must have strong verbal and written communication skills, project management, and business operations experience

Job Responsibility

Assume ownership and manage the relationship with key accounts within the multiple buildings you oversee
Ensure all accounts within your buildings have an assigned point of contact
Meet with members to resolve issues, process member terminations, and other issues of complexity
Serve as a point of escalation and be a final decision maker on WeWork policies and procedures to members
Monitor the Medallia escalation process to ensure alerts are being properly addressed
Be accountable for member retention, Net Promoter Scores, and overall member satisfaction
Review Net Promoter Scores and member satisfaction results regularly and implement building-specific plans to improve KPIs
Lead building site tours for VIPs as needed
Communicate and drive the success of business updates, process changes, company initiatives, and goals to the team
Ensure quality and upkeep expectations are being adhered to and SLAs for member submitted requests are being met

Fulltime

Customer Success Consultant - Mirakl Ads

In addition to its core business Mirakl has recently announced the launch of a n...

Location

United Kingdom , London

Salary:

Not provided

Mirakl

Expiration Date

Until further notice

Requirements

2–4 years of experience in a client-facing and/or project-driven role (consulting firm, customer success/account management, or project management in eCommerce / CPG / digital)
Excellent communication and presentation skills
Strong client-facing and project management skills, comfortable managing multiple stakeholders
Business-driven with analytical skills
thrives in fast-paced, “start-up” style environments
Fluency in English
Strong organisation skills and attention to detail
Based in London (UK)
able to travel internationally whenever required

Job Responsibility

Support Mirakl Ads clients to optimize their Ads revenues through the use of Mirakl Ads
Support a portfolio of strategic clients (newly signed or already live) to ensure successful onboarding, adoption and growth
Support clients in defining their Mirakl Ads strategy and structuring the right organization and ways of working
Lead onboarding workshops and implement a clear action plan with the right KPIs
Train and guide client teams through the go-live phase, coordinating key stakeholders
Develop and execute tailored success plans for each client
Monitor performance and identify optimisation levers to improve results (campaign setup, placements, processes)
Conduct business reviews, providing insights and concrete growth recommendations
Contribute to structuring and improving Mirakl Ads Business Consulting / Customer Success processes
Support the sales cycle for Mirakl Ads Sales House when needed (rollout approach, client readiness, success criteria)

Fulltime

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Retail Customer Success Executive

Job Description

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