Retail Customer Service, IKEA

IKEA

Location:
United States, St. Louis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.24 - 24.58 USD / Hour

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Job Description:

Retail Customer Service position focused on returns and customer interactions at IKEA. The role involves creating positive customer experiences, handling transactions, solving problems, and building customer loyalty through meaningful interactions.

Job Responsibility:

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately for analysis
Meets customers' needs and solves problems independently
Builds loyalty by ensuring positive customer journey
Builds emotional connections through meaningful and empathetic interactions
Provides simple and efficient handout experience
Provides simple and smooth returns and exchange experience

Requirements:

1 year sales or customer service experience preferred
High School Diploma or equivalent
must be 18yrs
Authorized in US
must have open availability especially weekends FRI-Sun between 8am-11pm

Nice to have:

passion for delighting customers
understanding greatness requires thinking differently
inclusive and accepting work environment is important

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
November 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Retail Customer Service