Retail Customer Service, IKEA

Retail Customer Service

IKEA

Location:
United States, Canton

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.24 - 24.58 USD / Hour

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Job Description:

Join IKEA and be part of a team that works to create a positive customer experience through meaningful and empathetic interactions, delivering a great IKEA shopping journey. Applicants should have at least 1 year of customer service or sales experience, a high school diploma or equivalent, and open availability particularly on weekends.

Job Responsibility:

Creates a positive customer experience by ensuring accurate transactions and/or orders
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Requirements:

Must be 18 years old
Authorized to work in the US
Open availability from 9am-11pm, especially on weekends
1 year of sales or customer service experience preferred
High school diploma or equivalent

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and prescription plans (must work minimum 20 hours per week)
A fun and inclusive work environment

Additional Information:

Job Posted:
October 09, 2025

Employment Type:

Parttime

Work Type:

On-site work

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