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Retail Customer Service

https://www.ikea.com Logo

IKEA

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Location:
United States , Pittsburgh

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

19.57 - 27.83 USD / Hour
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Job Description:

A job at IKEA involves delighting customers, contributing to a better everyday life, and working in an inclusive environment with many responsibilities and benefits.

Job Responsibility:

  • Creates a positive customer experience by ensuring accurate transactions and/or orders
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
  • Builds loyalty by ensuring a positive customer journey
  • Builds emotional connections through meaningful and empathetic interactions
  • Provides customers with a simple and efficient handout experience and sells services during handover
  • Provides a smooth returns and exchange experience, collecting high-quality data for follow-up

Requirements:

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent
  • must be able to work nights & weekends
What we offer:
  • Generous paid time off
  • holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount
  • meal deal
  • referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans
  • A fun and inclusive work environment

Additional Information:

Job Posted:
November 15, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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