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From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you...
Job Responsibility:
Processing customers’ bets in a timely and attentive manner
Attending to all customer queries quickly and knowledgeably
Engaging customers with expert knowledge of our products and promotions
Supporting key promotional events throughout the sporting calendar
Maintaining a well-presented environment which customers love to be a part of
Being a team player – collaboration is key to improving the customer experience
Handling cash transactions with the upmost care and accuracy
Following our Think 25 policy and adhering to our age verification processes
Requirements:
Be 18+ and have the right to work in the UK
Must be able to work evenings, weekends, and public holidays
Outstanding customer service skills and the ability to engage all customers
Nice to have:
A passion for sports, betting and gaming is beneficial but not essential
An eagerness to learn, develop and flourish within the Betfred family
What we offer:
Benefit from bonuses, incentives, retail discount vouchers and more
Monthly pension contributions
Enhanced maternity & paternity pay
A long-service recognition programme and life milestone rewards
A recognition scheme to earn and convert points to spend with over 700 retailers
A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
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