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Retail Customer Service

United Kingdom, Royston Employment contract 13.41 GBP / Hour · Job Posted May 27, 2026
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Job Responsibility

  • Processing customers’ bets in a timely and attentive manner
  • Attending to all customer queries quickly and knowledgeably
  • Engaging customers with expert knowledge of our products and promotions
  • Supporting key promotional events throughout the sporting calendar
  • Maintaining a well-presented environment which customers love to be a part of
  • Being a team player – collaboration is key to improving the customer experience
  • Handling cash transactions with the upmost care and accuracy
  • Following our Think 25 policy and adhering to our age verification processes

Requirements

  • Be 18+ and have the right to work in the UK
  • Must be able to work evenings, weekends, and public holidays
  • Outstanding customer service skills and the ability to engage all customers
  • A passion for sports, betting and gaming is beneficial but not essential
  • An eagerness to learn, develop and flourish within the Betfred family

What we offer

  • A competitive rate of pay and pension contribution
  • Generous discretionary bonus schemes, incentives and competitions
  • An annual leave entitlement that increases with your length of service
  • Access to an online GP 24/7, 365 days a year for you and your immediate family
  • Employee wellbeing support through our Employee Assistance Programme
  • Enhanced Maternity & Paternity pay
  • Long service recognition
  • Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream

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