Retail Customer Service, IKEA

IKEA

Location:
United States, Jacksonville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

A part-time customer service role at IKEA, focusing on ensuring a positive customer experience, facilitating transactions, handling returns, and providing an overall smooth shopping journey. The position offers support for creating emotional connections with customers and solving their problems independently, while also escalating issues when necessary.

Job Responsibility:

Creates a positive customer experience by ensuring accurate transactions and/or orders
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Requirements:

1 year sales or customer service experience preferred
High School Diploma or equivalent

What we offer:

Generous paid time off, holiday, and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Retail Customer Service