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A part-time customer service role at IKEA, focusing on ensuring a positive customer experience, facilitating transactions, handling returns, and providing an overall smooth shopping journey. The position offers support for creating emotional connections with customers and solving their problems independently, while also escalating issues when necessary.
Job Responsibility:
Creates a positive customer experience by ensuring accurate transactions and/or orders
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns
Requirements:
1 year sales or customer service experience preferred