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Retail Customer Service

betfred.com Logo

Betfred

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Location:
United Kingdom , Bangor

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.

Job Responsibility:

  • Processing customers’ bets in a timely and attentive manner
  • Attending to all customer queries quickly and knowledgeably
  • Engaging customers with expert knowledge of our products and promotions
  • Supporting key promotional events throughout the sporting calendar
  • Maintaining a well-presented environment which customers love to be a part of
  • Being a team player – collaboration is key to improving the customer experience
  • Handling cash transactions with the upmost care and accuracy
  • Following our Think 25 policy and adhering to our age verification processes

Requirements:

  • Be 18+ and have the right to work in the UK
  • Must be able to work evenings, weekends, and public holidays
  • Outstanding customer service skills and the ability to engage all customers

Nice to have:

  • A passion for sports, betting and gaming is beneficial but not essential
  • An eagerness to learn, develop and flourish within the Betfred family
What we offer:
  • Benefit from bonuses, incentives, retail discount vouchers and more
  • Monthly pension contributions
  • Enhanced maternity & paternity pay
  • A long-service recognition programme and life milestone rewards
  • A recognition scheme to earn and convert points to spend with over 700 retailers
  • A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
  • Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests

Additional Information:

Job Posted:
December 25, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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