Retail Customer Service, IKEA

IKEA

Location:
United States, Brooklyn

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.52 - 27.86 USD / Hour

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Job Description:

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Job Responsibility:

Creates a positive customer experience by ensuring accurate transactions and/or orders
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Provides the customer with a simple and smooth returns and exchange experience

Requirements:

1 year sales or customer service experience preferred
High School Diploma or equivalent

Nice to have:

Passion for delighting customers
Understanding that greatness requires thinking differently
Value inclusive and accepting work environment

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Additional Information:

Job Posted:
October 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Retail Customer Service