Retail customer service

• Processing customers’ bets in a timely and attentive manner
• Attending to all customer queries quickly and knowledgeably
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar
• Maintaining a well-presented environment which customers love to be a part of
• Being a team player – collaboration is key to improving the customer experience
• Handling cash transactions with the upmost care and accuracy
• Following our Think 25 policy and adhering to our age verification processes

• Be 18+ and have the right to work in the UK
• Must be able to work evenings, weekends, and public holidays
• Outstanding customer service skills and the ability to engage all customers
• A passion for sports, betting and gaming is beneficial but not essential
• An eagerness to learn, develop and flourish within the Betfred family

A passion for sports, betting and gaming

• Benefit from bonuses, incentives, retail discount vouchers and more
• Monthly pension contributions
• Enhanced maternity & paternity pay
• A long-service recognition programme and life milestone rewards
• A recognition scheme to earn and convert points to spend with over 700 retailers
• A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
• Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests