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Retail Customer Service & Sales Floor Support

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Nordstrom

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Location:
United States of America , San Marcos

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

18.00 - 18.70 USD / Hour
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Job Description:

This job is a great fit for someone who is customer obsessed and loves to solve problems. The hours and schedule for this position will vary by week depending on business needs.

Job Responsibility:

  • Assist customers with a variety of transactions through a seamless and friendly experience
  • Demonstrate expertise in all technologies used in the store environment
  • Inspire trust, teamwork and positive team relationships
  • Defuse customer situations and provide resolution in a timely and effective manner
  • Ensure the security and privacy of customer information through education, compliance and resolution of issues
  • Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

Requirements:

  • The ability to effectively build relationships with your customers, peers and leadership
  • Proficiency in multiple operating systems such as MS Windows, iOS and Android
  • Clear, effective communication with strong interpersonal skills
  • The ability to prioritize multiple tasks in a fast-paced environment
  • Accountability, initiative and a high level of ownership
  • The ability to work a flexible schedule based on department needs
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
What we offer:
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
  • 401k
  • medical/vision/dental/life/disability insurance options
  • PTO accruals
  • Holidays
  • performance-based incentives/bonuses

Additional Information:

Job Posted:
March 01, 2026

Work Type:
On-site work
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