Retail Customer Service & Sales Consultant, Telstra

Telstra

Location:
Australia, Brunswick

Category:
Customer Service

Contract Type:
Employment contract

Salary:

64915.20 AUD / Year

Save Job

Apply Position

Job Description:

As a Retail Customer Service & Sales Consultant, you’ll be working for Telstra, a leading telecommunications company. This role involves delivering exceptional customer experiences, guiding customers with informed solutions, achieving sales targets, and collaborating closely with your team. Benefits include generous discounts, numerous leave options, career growth opportunities, flexibility, and an inclusive culture.

Job Responsibility:

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Requirements:

Great Communication Skills: You’re a natural at connecting with people and making their day better.
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can-do attitude, even when things get busy.
Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

What we offer:

Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Additional Information:

Job Posted:
November 13, 2025

Expiration:
December 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Retail Customer Service & Sales Consultant

Telstra

Location:Australia, Brunswick

Category:Customer Service

Contract Type:Employment contract