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Retail Customer Service Officer

auspost.com.au Logo

Australia Post

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Location:
Australia , Sutherland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. This role is working 20 hours per week from 10:30am to 2:30pm, Monday to Friday on a 17 month contract.

Job Responsibility:

  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements:

  • Friendly, enthusiastic and reliable
  • love working in a team environment
  • ready to put the customer at the centre of everything you do
  • experience in customer service and/or cash handling
  • fit to lift up to 16kgs of mail regularly and stand for your shift
What we offer:
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • We invest in your personal wellbeing
  • Recognise and reward you for your contribution to our success with Post Perks

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Parttime
Work Type:
On-site work
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