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Retail Customer Service Officer

auspost.com.au Logo

Australia Post

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Location:
Australia , Subiaco

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Contract Type:
Not provided

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Salary:

28.58 - 30.55 AUD / Hour

Job Description:

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

Job Responsibility:

  • Performing customer sales and service transactions
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing identity services transactions, including Australian Passport Interviews
  • Promoting products and services through up-selling and cross-selling, merchandising and promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements:

  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly
  • Fit to stand for your shift
What we offer:
  • 12% Superannuation
  • Extensive, supportive (paid) training on commencement, 6 weeks full-time
  • Post People Perks
  • Investment in personal wellbeing
  • Recognition and reward for contribution

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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