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Retail Customer Service Officer

auspost.com.au Logo

Australia Post

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Location:
Australia , Forbes

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one.

Job Responsibility:

  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements:

  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly
  • Fit to stand for your shift
What we offer:
  • Supported by a welcoming team
  • Take part in ongoing training
  • Guided on career development opportunities
  • We invest in you for the long-term, encouraging growth
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Parttime
Work Type:
On-site work
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