Retail Customer Service Officer Jobs

Retail Customer Service Officer

Australia Post

Location:
Australia, Centennial Park

Category:
Customer Service

Contract Type:
Not provided

Salary:

28.58 - 30.55 AUD / Hour

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Job Description:

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

Job Responsibility:

Performing customer sales and service transactions
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing identity services transactions, including Australian Passport Interviews
Promoting products and services through up-selling and cross-selling, merchandising and promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance

Requirements:

Friendly, enthusiastic and reliable
Love working in a team environment
Ready to put the customer at the centre of everything
Experience in customer service and/or cash handling
Fit to lift up to 16kgs of mail regularly
Fit to stand for your shift

What we offer:

12% Superannuation
Extensive, supportive (paid) training on commencement
Post People Perks
Investment in personal wellbeing
Recognition and reward for contribution
Inclusive and barrier-free workplace

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Parttime

Work Type:

On-site work

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