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Australia Post Logo Australia Post · Customer Service

Retail Customer Service Officer

Australia, Wellington Employment contract 28.58 - 30.55 AUD / Hour · Job Posted June 29, 2026
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Job Description

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

Job Responsibility

  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail and parcels lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements

  • Have experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift

What we offer

  • Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
  • Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
  • Opportunities for training, growth and development in customer experience or other areas of the business
  • Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
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