Retail Customer Service Officer Job at Australia Post (Springwood)

Customer Service Officer

As a Customer Service Officer, you’ll be the first point of contact for our valu...

Location

Australia , Pialba

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Proven experience in de-escalating tense or challenging customer interactions
Familiarity with CRMs and customer databases
confident navigating multiple systems
Background in a complex call centre or fast-paced retail environment
Experience working with KPIs and performance targets
Excellent interpersonal skills with genuine empathy for people
Strong problem-solving and critical thinking ability
A collaborative team player who thrives in multi-site team environments
Exceptional attention to detail and organisational skills

Job Responsibility

Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
Process detailed information consistently and accurately
Absorb new information quickly and apply it effectively to improve performance and service delivery
Take direct action to meet and exceed objectives
Perform under pressure with composure, resilience and professionalism
Remain fully functional and focused in changing environments
Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction

What we offer

Worklife balance, no weekends
Access to purchase additional leave
Discounted health insurance
Car leasing packages
Paid Parental Leave
Service recognitions
Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth

Fulltime

Customer Service Officer

As a Customer Service Officer, you’ll be the first point of contact for our valu...

Location

Australia , West Perth

Salary:

Not provided

APM Employment Services

Expiration Date

Until further notice

Requirements

Proven experience in de-escalating tense or challenging customer interactions
Familiarity with CRMs and customer databases
confident navigating multiple systems
Background in a complex call centre or fast-paced retail environment
Experience working with KPIs and performance targets
Excellent interpersonal skills with genuine empathy for people
Strong problem-solving and critical thinking ability
A collaborative team player who thrives in multi-site team environments
Exceptional attention to detail and organisational skills

Job Responsibility

Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments
Process detailed information consistently and accurately
Absorb new information quickly and apply it effectively to improve performance and service delivery
Take direct action to meet and exceed objectives
Perform under pressure with composure, resilience and professionalism
Remain fully functional and focused in changing environments
Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction

What we offer

Worklife balance, no weekends
Access to purchase additional leave
Discounted health insurance
Car leasing packages
Paid Parental Leave
Service recognitions
Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth

Fulltime

Customer Relations Officer

Reporting to the Easy Buying Manager & Team Leader, you will help to build and r...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Ensure the correct orders are handed over to customers at the merchandise pick-up point
Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Fulltime

Customer Service Specialist

Are you passionate about delivering exceptional service and creating positive cu...

Location

United States , Vista

Salary:

19.00 - 23.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service or support experience preferred, ideally in retail or e-commerce
Strong communication and interpersonal skills
Ability to multitask and manage time effectively
Proficiency with CRM tools and Microsoft Office Suite
Friendly demeanor, team player, and solutions-oriented personality

Job Responsibility

Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions
Process product orders, exchanges, and refunds, ensuring the highest level of satisfaction
Collaborate with warehouse teams to track shipments and resolve delivery issues
Maintain detailed records of customer interactions in CRM platforms
Recommend products and services based on customer needs and feedback

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Security officer - retail

As a Retail Security Officer, you will serve, safeguard and more for our clients...

Location

United States , Madison

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Be at least 18 years of age for unarmed roles
21+ years of age for armed roles
Possess a high school diploma or equivalent, or 5 years of verifiable experience
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
A valid driver’s license will be required for driving positions only

Job Responsibility

Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter

What we offer

Health insurance and 401k plans for full-time positions
Schedules that fit with your personal life goals
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more

Parttime

Customer Relations Officer, Easy Buying

You help to build and retain a long-lasting relationship with new and existing c...

Location

Singapore , Tampines

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Minimum 1 to 2 years of working experience in a fast-paced customer service environment
Has the ability to take initiative and possess a strong sense of responsibility
Solution-oriented and make well-considered decisions
Demonstrates strong resilience and is a good team player
Passionate about customer service and embodies a warm and engaging personality
Analytical with strong interpersonal and communication skills
Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibility

Provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Parttime

Customer Service Representative

The ideal candidate will act as the first point of contact for customers, provid...

Location

United States , Yonkers

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–2 years of customer service experience in a call center, retail, or client-facing role preferred
Excellent verbal and written communication skills, with the ability to tailor responses to diverse customer needs
Strong critical thinking and problem-solving skills to address varied customer concerns
Proficiency in Microsoft Office Suite and experience using CRM systems such as Salesforce or Zendesk
Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy
High school diploma or equivalent required
a bachelor’s degree is a plus

Job Responsibility

Respond to customer inquiries via phone, email, or chat in a timely and detail oriented manner, providing accurate information and solutions
Address and resolve customer concerns or complaints efficiently, ensuring a positive customer experience
Maintain in-depth knowledge of company products, services, and policies to effectively assist customers and provide guidance
Process customer orders, returns, and exchanges while ensuring accuracy and compliance with company procedures
Log and maintain detailed customer records, including inquiries, complaints, and transactions, within the designated CRM system
Gather feedback from customers regarding their experience to identify potential areas for process improvement
Collaborate with internal teams such as sales, technical support, or operations to resolve customer issues and fulfill requests promptly
Conduct follow-up communications with customers to ensure their concerns have been fully addressed and they are satisfied with the outcome

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Coordinator

Our client, a leading supplier in the manufacturing sector, is seeking a Custome...

Location

United Kingdom , Watford

Salary:

25000.00 - 27000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Strong communication abilities to engage with customers effectively
Previous experience in office-based customer service or retail is ideal
Proficiency in computer use.

Job Responsibility

Manage customer service inquiries and complaints via phone, online, and post
Collaborate with suppliers and internal teams to resolve issues swiftly
Process returns, stock cleanses, and assist the sales team with order processing.

What we offer

Competitive salary and bonus scheme
Pension contribution matching for your future planning
Life assurance and health insurance for peace of mind
25 days holiday plus bank holidays for a well-deserved break
Employee discounts and free parking to make your work life easier.

Fulltime

Retail Customer Service Officer

Australia Post

Location:
Australia , Springwood

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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Location:
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Job Posted:
February 14, 2026