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Australia Post Logo Australia Post · Customer Service

Retail Customer Service Officer

Australia, Singleton 35.01 - 37.42 AUD / Hour · Job Posted April 11, 2026
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Job Description

Help us deliver like never before. Australia Post is delivering for the environment, communities, customers and people. As a Retail Customer Service Officer, you'll help Australians service their businesses, keep people connected and build community resilience.

Job Responsibility

  • Performing customer sales and service transactions
  • Managing high value transactions accurately (handling cash, cheques, credit cards, EFTPOS)
  • Conducting identity services transactions including Australian Passport Interviews
  • Promoting products through up-selling, cross-selling, merchandising
  • Assisting customers with mail lodgements and costs
  • Building relationships with customers
  • Assisting with administrative duties like stocktaking and record maintenance

Requirements

  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly
  • Fit to stand for your shift

What we offer

  • 12% Superannuation
  • 12 weeks paid training
  • Ongoing training
  • Career development opportunities
  • Inclusive workplace culture
  • Post Perks rewards
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