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Retail Customer Service Officer

Australia, Moruya 28.58 - 30.55 AUD / Hour · Job Posted January 12, 2026
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Job Description

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one.

Job Responsibility

  • Performing customer sales and service transactions
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing identity services transactions, including Australian Passport Interviews
  • Promoting products and services through up-selling and cross-selling, merchandising and promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements

  • Friendly, enthusiastic and reliable
  • Love working in a team environment
  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly
  • Fit to stand for your shift

What we offer

  • 12% Superannuation
  • 12 weeks on the job paid training
  • Supported by a welcoming team
  • Ongoing training
  • Guided on career development opportunities
  • Investment in personal wellbeing
  • Post Perks
  • Inclusive workplace culture

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  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
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  • Discounts and offers on lots of your favourite brands via Post Perks
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