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Retail Customer Service Officer

auspost.com.au Logo

Australia Post

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Location:
Australia , Alice Springs

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28.58 - 30.55 AUD / Hour
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Job Description:

If you’ve worked in a fast‑paced retail, banking or hospitality environment and you’re ready for a fresh start, this could be the perfect opportunity for you. Every year, around one million customers walk into our Post Offices. Our retail team make sure every one of them has a great experience and we make sure you’re supported with a welcoming team, ongoing training and plenty of career development opportunities.

Job Responsibility:

  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements:

  • You’re friendly, enthusiastic and reliable and you love working in a team environment
  • You’re ready to put the customer at the centre of everything you do to help make a difference in the community
  • Have experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift
  • Hold relevant working rights
What we offer:
  • District Allowance from $3,160
  • Extra 5 days of paid annual leave per year
  • Extensive, supportive training for the initial first 12 weeks
  • Individual development is provided as career progression is encouraged

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Parttime
Work Type:
On-site work
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