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Retail Customer Service Officer

Australia, Raymond Terrace 35.01 - 37.42 AUD / Hour · Job Posted June 10, 2026
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Job Responsibility

  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements

  • You're friendly, enthusiastic and reliable and you love working in a team environment
  • You're ready to put the customer at the centre of everything you do to help make a difference in the community
  • Have experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift

What we offer

  • 12 Weeks on the job paid training
  • Monday to Friday, 25 hours per week, various shifts
  • Relief role covering Raymond Terrace, Nelson Bay, Maitland, Kurri Kurri & Cessnock
  • Casual on call as required after training - Monday to Friday, rotating shifts between the hours of 8.45am to 5.06pm
  • Adult Pay Rate $35.01 increases to $37.42 after 3 months training + 12% Superannuation
  • Be part of a culture where everybody feels they belong
  • We invest in your personal wellbeing
  • Post Perks

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