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Australia Post Logo Australia Post · Customer Service

Retail Customer Service Officer

Australia, Katherine 40.68 AUD / Hour · Job Posted April 16, 2026
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Job Description

About the job: If you’ve worked in a fast‑paced retail, banking or hospitality environment and you’re ready for a fresh start, this could be the perfect opportunity for you. Every year, around one million customers walk into our Post Offices. Our retail team make sure every one of them has a great experience and we make sure you’re supported with a welcoming team, ongoing training and plenty of career development opportunities. This role starts as casual, with a strong chance of moving into a part‑time position around mid‑year.

Job Responsibility

  • Performing sales and service transactions with customers and local small businesses
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting Identity services including Passport application interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail and parcel lodgements
  • Building rewarding relationships with customers by understanding their needs

Requirements

  • Experience in a fast paced retail, hospitality, banking, or similar environment
  • Competent with Point of sale (POS) and cash handling
  • Fit to lift up to 16kgs of mail/parcels regularly and stand for your shift
  • Hold valid working rights

What we offer

  • 12% superannuation
  • District allowance from $7140 annually
  • Up to 50% Air Conditioning subsidy
  • Extensive training for 12 weeks
  • In a permanent position, eligible for an extra 7 days of paid leave per year (5 weeks total)
  • Long-term investment in your development through training and support
  • Wellbeing support, recognition, and perks through Post Perks
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