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Australia Post Logo Australia Post · Customer Service

Retail Customer Service Officer

Australia, Tweed Heads Employment contract 28.58 - 30.55 AUD / Hour · Job Posted May 29, 2026
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Job Description

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.

Job Responsibility

  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements

  • Experience in customer service and/or cash handling
  • fit to lift up to 16kgs of mail regularly and stand for your shift

What we offer

  • 12 weeks on the job paid training
  • Monday to Friday, 25 hours per week, various shifts
  • Post Perks
  • 12% Superannuation
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