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Australia Post Logo Australia Post · Customer Service

Retail Customer Service Officer

Australia, Loxton 28.58 - 30.55 AUD / Hour · Job Posted February 13, 2026
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Job Description

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

Job Responsibility

  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance
  • Assisting with manually sorting mail and parcels arriving at the workplace
  • Sorting and distributing mail and parcels into relevant PO Boxes

Requirements

  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly and stand for your shift

What we offer

  • 12% Superannuation
  • Ongoing training
  • Career development opportunities
  • Supportive team environment
  • Post Perks
  • Inclusive workplace
  • Personal wellbeing investment
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