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Australia Post Logo Australia Post · Customer Service

Retail Customer Service Officer

Australia, Ballina 35.01 - 37.42 AUD / Hour · Job Posted April 01, 2026
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Job Description

Help us deliver like never before. Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.

Job Responsibility

  • Performing customer sales and service transactions
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing identity services transactions including Australian Passport Interviews
  • Promoting products and services through up-selling and cross-selling
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers
  • Assisting with administrative duties such as stocktaking and record maintenance

Requirements

  • Experience in customer service and/or cash handling
  • Fit to lift up to 16kgs of mail regularly and stand for your shift

Nice to have

  • Friendly, enthusiastic and reliable
  • Love working in a team environment
  • Ready to put the customer at the centre of everything

What we offer

  • 12% Superannuation
  • 12 weeks on the job paid training
  • Ongoing training
  • Career development opportunities
  • Post Perks
  • Inclusive workplace culture
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