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Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. Role details Our relief team members will be allocated shifts at multiple Post Offices within a geographical location. Ability to work at multiple locations with availability for both morning and afternoon shifts across our operational hours of Monday - Saturday is a requirement of this position You will be rostered to work at the following locations: Norwich Plaza, Ballarat and Wendouree Post Offices Your shift time will include both mornings and afternoons, your full availability is required. Extensive, supportive training is provided in the Post Office on commencement in the role from Monday - Friday, (5 hour shift daily for initial 8 weeks, will include a variety of shift times) Part time hours rostered after training: 25 Hours per week, 5 hours per day, 5 days per week, between Monday to Saturday 8:00am - 6:00pm (after training is complete) Adult Pay Rate $28.58/Hour increases to $30.55/Hour after 3 months + 12% Superannuation About the opportunity As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Job Responsibility
Performing customer sales and service transactions with customers
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
Conducting and processing a number of identity services transactions, including Australian Passport Interviews
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
Requirements
Ability to work at multiple locations with availability for both morning and afternoon shifts across our operational hours of Monday - Saturday
Friendly, enthusiastic and reliable
Ready to put the customer at the centre of everything you do
Have experience in customer service and/or cash handling
Be fit to lift up to 16kgs of mail regularly and stand for your shift