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IKEA Logo IKEA · -

Retail Customer Service Manager

United States, Woodbridge, Virginia 81692.00 - 118856.00 USD / Year · Job Posted January 04, 2026
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Job Description

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

Job Responsibility

  • Understands and recognizes coworker contribution through customer feedback surveys and team recognition
  • Oversees and ensures daily operations are completed according to processes and routines within frontline, returns, and home delivery
  • Supervises cash handling procedures to ensure money handling is securely managed
  • Ensures coworker competence with IKEA systems while monitoring performance of coworkers against agreed goals and following up as needed
  • Handles escalated customer issues that cannot be resolved at a coworker level
  • Ensures a smooth customer flow in frontline area and the execution of IKEA’s returns policy

Requirements

  • 5 years leadership experience
  • 2 years experience leading leaders
  • Retail sales experience preferred
  • Bachelor’s Degree preferred

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
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