Retail Customer Service II Job at IKEA (Brooklyn)

Retail Customer Service II - Returns

A job at IKEA is so much more than home furnishings. Together, we work to make a...

Location

United States , Brooklyn, New York

Salary:

19.91 - 28.12 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred
High School Diploma or equivalent

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Store Retail Loss Prevention Customer Service Associate II

Supports the District Loss Prevention Manager and Store Management by executing ...

Location

United States , Barboursville

Salary:

13.30 - 18.60 USD / Hour

Sierra Trading Post

Expiration Date

Until further notice

Requirements

Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Job Responsibility

Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure

What we offer

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match

Fulltime

Customer Service Specialist II

Customer Service Representative. What You’ll Do: Receives telephone inquiries fr...

Location

United States , West Jefferson

Salary:

19.00 USD / Hour

ACE Hardware

Expiration Date

Until further notice

Requirements

Minimum high school diploma required
Some college education is preferred
Minimum of 2 years customer service experience
Excellent phone skills including professional phone presence
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution
Excellent computer skills
Prefer experience with SAP, AS400, Microsoft Word and Excel
Ability to work in warehouse environment when researching discrepancies

Job Responsibility

Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc
Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc
Follows up on inquiries by checking computer programs for delivery information
Works closely with shipping and traffic departments regarding delivery status
Checks with credit department concerning credit status of retailers upon receipt of rush orders
Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments
Prepares paperwork for accounting department for credits and debits
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued

What we offer

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

Fulltime

Customer Service Specialist II

Customer Service Representative. Receives telephone inquiries from retailers reg...

Location

United States , Gansevoort

Salary:

18.00 - 23.00 USD / Hour

ACE Hardware

Expiration Date

Until further notice

Requirements

Minimum high school diploma required
Minimum of 2 years customer service experience
Excellent phone skills including professional phone presence
Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution
Excellent computer skills

Job Responsibility

Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
Follows up on inquiries by checking computer programs for delivery information
Works closely with shipping and traffic departments regarding delivery status
Checks with credit department concerning credit status of retailers upon receipt of rush orders
Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments
Prepares paperwork for accounting department for credits and debits
Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued

What we offer

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability) & life insurance benefits
Generous 401(k) retirement savings plan with matching contribution
Dock to Driver Program
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts
Employee Assistance Program (EAP)

Fulltime

Customer Service Coordinator II

The Customer Service Representative position is responsible for providing except...

Location

United States , Dallas

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

3-5 years of work experience preferred
High School Diploma required
Associates Degree preferred
MS Office Experience with proficiency in Excel required
Strong communication skills
Excellent customer service and administrative skills required
Ability to develop and maintain a positive working relationship with others
Detail oriented, ability to multi-task, with strong organizational skills are required

Job Responsibility

Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers
Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner
Call and process electronic or telephone orders/requests
Phones/Customer Service
Check Market Center general email box
Prepare ship route for processing (printing, posting)
Service call back
Service Dispatch
Place work order for service calls
Process refunds

Customer Service Associate II

A job at IKEA is so much more than home furnishings. Together, we work to make a...

Location

United States , Norfolk, Virginia

Salary:

17.58 - 24.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Customer Service Coordinator II

The Customer Service Representative position is responsible for providing except...

Location

United States , Lexington

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

3-5 years of work experience preferred
High School Diploma required
Associates Degree preferred
MS Office Experience with proficiency in Excel required
Strong communication skills
Excellent customer service and administrative skills required
Ability to develop and maintain a positive working relationship with others
Detail oriented, ability to multi-task, with strong organizational skills are required

Job Responsibility

Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers
Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner
Call and process electronic or telephone orders/requests
Phones/Customer Service
Check Market Center general email box
Prepare ship route for processing (printing, posting)
Service call back
Service Dispatch
Place work order for service calls
Process refunds

Customer Service Associate II

Your positive, friendly disposition and eagerness to get things done make you th...

Location

United States , Medina

Salary:

15.50 - 16.00 USD / Hour

Dollar Tree

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is preferred
Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
Ability to follow instructions and interpret operational documents is required
Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
Excellent customer service and relationship management skills are required
Strong organizational and communication skills are required
Strong problem-solving and decision-making skills are required
High level of integrity is required
Proficiency in basic math for cash accounting is required

Job Responsibility

Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
Merchandising and stocking as needed
Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
Managing sales transactions while working assigned cash register
Maintaining security of cash and protecting company assets
Other duties as assigned

What we offer

Employee Assistance Program
Retirement plans
Educational Assistance
And much more

Parttime

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Retail Customer Service II

Job Description

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