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Retail Customer Service Coordinator

https://www.ikea.com Logo

IKEA

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Location:
United States , Merriam, Kansas

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

19.96 - 25.45 USD / Hour
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Job Description:

As a Customer Coordinator, supporting the in-store customer experience team

Job Responsibility:

  • Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities
  • Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
  • Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge
  • Ensure customers receive consistent information throughout their shopping journey
  • Record information in the relevant systems to improve the customer's future shopping experience
  • Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA’s product range and services. When needed, offer alternative solutions that meet the needs of individual customers
  • Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey
  • Take part in additional department responsibilities to secure the daily operation for co-workers and customers
  • Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements:

  • 3 years of related experience
  • 1 year of experience in a customer service and customer-focused environment
  • Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)

Nice to have:

  • A passion for delighting customers
  • Understanding greatness requires thinking differently
  • Valuing an inclusive and accepting work environment
What we offer:
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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