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Retail Customer Service Co-Worker

https://www.ikea.com Logo

IKEA

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Location:
United States, Bolingbrook

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

17.24 - 19.83 USD / Hour

Job Description:

Retail Customer Service Co-Worker position at IKEA focusing on creating positive customer experiences, building loyalty, and providing excellent service throughout the shopping journey.

Job Responsibility:

  • Creates a positive customer experience by ensuring accurate transactions and/or orders
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
  • Builds emotional connections through meaningful and empathetic interactions with customers
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out
  • Offers and sells services to customers during the handover process when needed
  • Provides the customer with a simple and smooth returns and exchange experience

Requirements:

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent
What we offer:
  • Medical and Rx
  • Dental
  • Vision
  • 401k
  • Meal deal
  • Store discounts
  • Autism coverage
  • Parental leave
  • Pet insurance
  • Education assistance
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits

Additional Information:

Job Posted:
August 24, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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