Retail Customer Service Associate

• Creates a positive customer experience by ensuring accurate transactions and/or orders
• Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
• Builds emotional connections through meaningful and empathetic interactions with customers
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
• Offers and sells services to customers during the handover process when needed
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

2-3 years of retail sales or customer service experience preferred.