Retail Customer Service Associate, IKEA

Retail Customer Service Associate

IKEA

Location:
United States, Hicksville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.52 - 27.86 USD / Hour

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Job Description:

At IKEA, a Retail Customer Service Associate helps create a positive customer experience, builds loyalty, and ensures smooth returns and exchanges. Responsibilities include accurate transactions, empathetic interactions, and offering customer solutions during handovers. This is a full-time, onsite role in Hicksville, New York.

Job Responsibility:

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Requirements:

2-3 years of customer service experience in a retail environment preferred
High School Diploma or equivalent

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (Must work minimum of 20 hours per week)
A fun and inclusive work environment

Additional Information:

Job Posted:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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