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Retail Customer Service Associate

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Fedex

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Location:
United States , Lake Oswego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Job Responsibility:

  • Deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions
  • Be knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping
  • Take orders, coordinate activities in the Store, provide pricing and product information, and recommend appropriate FedEx Office products and services
  • Operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority
  • Follow instructions of supervisors and assists other team members in performing store functions
  • Assist in the training of store team members
  • Provide customer expertise in printing, signs and graphics and shipping product lines
  • Ensure all customer problems are resolved quickly and to the satisfaction of the customer
  • Take complex customer orders using order systems and provides accurate pricing information
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
  • Maintain a safe, clean and orderly retail Store
  • Ensure confidentiality of customer data and careful handling of documents, media, and packages
  • Process financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage
  • Take preemptive action to prevent errors and waste
  • Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
  • Perform multiple tasks at the same time
  • Look for opportunities to improve knowledge and skills within the retail Store
  • Adhere to all FedEx Office team member and retail store standards

Requirements:

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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