Retail Customer Service - 30 Hours

• Processing customers' bets in a timely and attentive manner
• Attending to all customer queries quickly and knowledgeably
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar
• Maintaining a well-presented environment which customers love to be a part of
• Being a team player – collaboration is key to improving the customer experience
• Handling cash transactions with the upmost care and accuracy
• Following our Think 25 policy and adhering to our age verification processes

• Be 18+ and have the right to work in the UK
• Must be able to work evenings, weekends, and public holidays
• Outstanding customer service skills and the ability to engage all customers
• An eagerness to learn, develop and flourish within the Betfred family

A passion for sports, betting and gaming is beneficial but not essential

• A competitive rate of pay and pension contribution
• Generous discretionary bonus schemes, incentives and competitions
• An annual leave entitlement that increases with your length of service
• Access to an online GP 24/7, 365 days a year for you and your immediate family
• Employee wellbeing support through our Employee Assistance Programme
• Enhanced Maternity & Paternity pay
• Long service recognition
• Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream