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Retail Customer Service - 24 and 28 Hours

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360 Resourcing Solutions

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Location:
United Kingdom , Airdrie

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include: Processing customers’ bets in a timely and attentive manner. Attending to all customer queries quickly and knowledgeably. Engaging customers with expert knowledge of our products and promotions. Supporting key promotional events throughout the sporting calendar. Maintaining a well-presented environment which customers love to be a part of. Being a team player – collaboration is key to improving the customer experience. Handling cash transactions with the upmost care and accuracy. Following our Think 25 policy and adhering to our age verification processes.

Job Responsibility:

  • Processing customers’ bets in a timely and attentive manner
  • Attending to all customer queries quickly and knowledgeably
  • Engaging customers with expert knowledge of our products and promotions
  • Supporting key promotional events throughout the sporting calendar
  • Maintaining a well-presented environment which customers love to be a part of
  • Being a team player – collaboration is key to improving the customer experience
  • Handling cash transactions with the upmost care and accuracy
  • Following our Think 25 policy and adhering to our age verification processes

Requirements:

  • Be 18+ and have the right to work in the UK
  • Must be able to work evenings, weekends, and public holidays
  • Outstanding customer service skills and the ability to engage all customers
  • A passion for sports, betting and gaming is beneficial but not essential
  • An eagerness to learn, develop and flourish within the Betfred family
What we offer:
  • A competitive rate of pay and pension contribution
  • Generous discretionary bonus schemes, incentives and competitions
  • An annual leave entitlement that increases with your length of service
  • Access to an online GP 24/7, 365 days a year for you and your immediate family
  • Employee wellbeing support through our Employee Assistance Programme
  • Enhanced Maternity & Paternity pay
  • Long service recognition
  • Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Parttime
Work Type:
On-site work
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