Retail Customer Coordinator, IKEA

Retail Customer Coordinator

IKEA

Location:
United States, East Palo Alto

Category:
Customer Service

Contract Type:
Employment contract

Salary:

22.77 - 32.50 USD / Hour

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Job Description:

Supporting the in-store customer experience team to build and retain long-lasting relationships with new and existing customers in a multichannel retail environment

Job Responsibility:

Oversee day-to-day operations assigned by Team Leader including opening and/or closing duties
Troubleshoot and apply appropriate corrective actions such as emergency and incident response
Enhance shopping journey by collaborating with all functions
Ensure customers receive consistent information
Record information in relevant systems
Enhance customer relationships to boost sales
Forge team mindset centered around first time right for every customer
Take part in additional department responsibilities
Contribute to environment where IKEA culture is strong and living reality

Requirements:

3 years of related experience
1 year of experience in a customer service and customer-focused environment
Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-25lbs)
Fully open work schedule availability including evenings and weekends required

Nice to have:

Passion for delighting customers
Understanding that greatness requires thinking differently
Value inclusive and accepting work environment

What we offer:

Generous paid time off holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount meal deal and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans
Fun and inclusive work environment

Additional Information:

Job Posted:
November 14, 2025

Expiration:
November 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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