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It’s time to look to the future. We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don’t need to have the skills right now – before you know it, you’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You’ll be the face of EE and, what’s more, you’ll get the chance to develop a career that goes well beyond our stores.
Job Responsibility:
Find every opportunity to boost your store’s success with sensational customer service
Create an environment in which customers feel welcome and comfortable
Engage customers in genuine, enjoyable conversations to understand their needs
Help people choose the right products and show them how to make their digital life better
Keep up to date with all our products, services and promotions, and those of competitors
Take pride in the appearance of the store, keeping it clean and tidy at all times
Requirements:
Be able to show how you’ve worked to and achieved sales targets or deadlines
Show an interest in communications technology
Enjoy being part of a team but still have the drive to work on your own initiative
Nice to have:
Have worked in retail, sales or service
Know a thing or two about the telecoms sector
What we offer:
Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme
Competitive salary
Uncapped monthly commission, based on personal and store targets
Typical commission of £3,500 (pro-rata)
top performers can earn £20,000
Competitive healthcare and BT share plans
75% discount on an EE mobile package (30% for Friends and Family)
25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off
The chance to win once-in-a-lifetime all-expense-paid trips
Discounted deals on BT and EE TV, broadband, and content