Retail Credit Policy - Vice President

• Strategic Leadership & Policy Development: Effectively leads and oversees multiple policy change implementation projects specific to retail credit products, providing end-to-end support within the Risk Management Organization
• Establishes and refines operating policies and procedures related to credit approval and verification, credit card fraud prevention, delinquency and loss management, and overall consumer lending strategies
• Team and Resource Management: Conducts managerial responsibilities including coaching, mentoring, and escalation as needed within the retail credit risk team
• Ensures continuous process improvement and efficiency initiatives are identified and implemented to support business unit goals in consumer lending
• Credit Risk Oversight & Analysis: Drives the assessment of Citi's credit risk management practices and leads the identification and mitigation of credit risk across unsecured retail portfolios (e.g., credit cards)
• Analyzes complex credit risks using advanced reports, scorecards, risk systems, and expert judgment, with a particular focus on behavioral scoring models, application fraud detection, and collections strategies relevant to retail products
• Oversees post-implementation validation for Credit Implementations and develops robust test plans to ensure business policy changes are effectively validated within the retail lending context
• Portfolio Performance & Reporting: Conducts periodic and ad-hoc analyses on retail credit portfolio performance for Risk Governance Assessments
• Business Growth & Risk Strategy: Identifies business opportunities, develops sophisticated credit tests and risk strategies, balancing risk and return for retail products
• Collaborates with cross-functional teams to ensure flawless execution of policy tests and strategies across the consumer lending lifecycle
• Ethical Conduct & Compliance: Appropriately assesses and manages risk in all business decisions, demonstrating strong consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets
• Ensures compliance with applicable laws, rules, and regulations, adheres to Policy, applies sound ethical judgment, and escalates, manages, and reports control issues with transparency
• Actively supervises the activities of others and promotes accountability for maintaining these standards in retail credit operations

• 8-12 years of progressive experience in retail credit risk management, consumer lending, or a related financial discipline, preferably within a large financial institution focusing on credit cards and personal loans
• Bachelor's degree in Finance, Accounting, Economics, Computer Science, or a related field
• Advanced proficiency with analytical and data manipulation tools (e.g., SAS, SQL, R, SPSS) for large consumer datasets and behavioral analysis
• Demonstrated experience with econometric and statistical modeling or application risk scoring specifically for retail credit products (e.g., credit card risk models, behavioral scoring, fraud detection models in consumer lending)
• Proven ability to work with large datasets, understanding probabilities/distributions, and building decision trees and regression models relevant to consumer credit risk
• Thorough knowledge of the retail credit lifecycle, including origination, underwriting, account management, collections, and its interdependencies
• Excellent time management, organizational, analytical, and strong quantitative skills
• Superior written and verbal communication skills, with the ability to present complex information clearly and concisely to diverse audiences, including senior management and regulatory bodies
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint

Master's degree preferred

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