CrawlJobs Logo
Bravissimo Logo Bravissimo · -

Retail Cluster Manager

United Kingdom, Brighton · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

Our purpose is to inspire our customers to feel confident and uplifted. Our Cluster Managers drive performance in their home-store (where they are Store Manager) and their wider cluster of stores. This is done through our people, processes, and procedures - to ensure all our shops and their teams build customer loyalty through our Bravissimo Customer Experience, and in line with our purpose. This role will be primarily based at our Brighton shop, where the successful candidate will also act as Shop Manager, taking responsibility for the day-to-day leadership and performance of this store alongside overseeing their wider cluster.

Job Responsibility

  • Delivering our purpose, always everywhere
  • Own compliments and complaints, celebrating, investigating, and addressing across the cluster with the objective of restoring customers’ faith in Bravissimo
  • Influence VM standards across your cluster, to produce consistent, credible displays across product and marketing, working collaboratively with the Retail VM Lead
  • Analyse data to drive performance and support experience
  • Use your insights and expertise in the wider Bravissimo team – be the voice of our customers, responsible for ensuring teams understand what is affecting our customers, identifying trends in feedback
  • Shape decisions that affect our customers and Bravissimo as a whole - by working cross functionally, particularly with VM, the Retail Operations Lead, Product, Supply and Marketing
  • Support the development and delivery of the strategy for Retail, through having a depth of understanding of our Bravissimo business model and what makes it successful
  • Inspire, lead, and develop shop management teams in your cluster, ensuring they are aligned to our purpose, brand and culture and living We Are Bravissimo
  • Ensure that shop management teams have the information, resources and training they need to consistently deliver customer loyalty through our teams
  • Use Judgement when identifying development needs of individuals and progression for the future through succession planning and robust management PDP’s
  • Support shop manager with people issues in a timely manner, whilst collaborating with P&C where required
  • Work at pace to deal with issues promptly to minimise impact on team and customer behaviour
  • Influence the operations in shops to run efficiently and effectively including our people costs, blueprint and pay to sales budgets
  • Responsible for our health and safety commitment in your cluster, ensuring all incidents are reported and escalated effectively using the correct procedure/process
  • Implement and review inventory control measures, including stock adjustments and reconciliation of stock procedures to maintain accurate inventory measures
  • Own maintenance needs across the cluster, ensuring shops and equipment is safe for the team and customers

Requirements

  • Affinity with our purpose and brand
  • Demonstrable Customer Service experience and a passion for delivering an uplifting experience for our customers
  • IT skills – Excel and PowerPoint
  • Foster a commercial mindset, reviewing and analysing data and efficiencies, with the customer at the heart of all decisions made
  • Confidence in leading and influencing others, and managing difficult conversations
  • Ability to build relationships and rapport quickly with stakeholders
  • Collaborative working style
  • Ability to prioritise. Be agile and flexible

What we offer

  • Up to 25 days holiday
  • The opportunity to buy up to 5 additional days holiday each year
  • Access to free and confidential 24/7 employee support from Retail Trust
  • 50% discount on full priced items for you, your family & friends, up to a limit
  • Healthcare Cash Plan for you and up to 4 children through Medicash
  • Employer pension contributions up to 6%
  • Life Assurance
  • Great training and learning resources
  • Long service awards after 5 years’ service
  • Access to new and upcoming products, with the opportunity to provide feedback
  • Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
Bravissimo - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Retail Cluster Manager

8 matching positions

Cluster Manager

The Regional Manager Position is responsible for the achievement of Sales Growth...
Location
Location
Namibia , Windhoek
Salary
Salary:
Not provided
lovisa.com.au Logo
lovisa
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years or more experience in a management position within a Retail or Customer/Sales focused industry
  • Proven ability to multi-site manage in a fast paced, high volume environment
  • Demonstrated understanding of Customer experience and continually improving this to achieve results
  • Flexibility and desire to travel interstate and/or Internationally based on the needs of the business
  • Personable, approachable and a great coach
  • Time management
  • Attuned and committed to the Lovisa Culture Commitments
  • Has a positive can do attitude at all times, whilst listening, challenging and directing
  • Coachable in all aspects, flexible and proactive in style
  • Contributes positively and energetically to group meetings and Lovisa events
Job Responsibility
Job Responsibility
  • Achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores
  • Effective Store visits
  • Evaluate the performance of the Store Manager, utilising the reports available and set clear objectives to achieve Lovisa directives and benchmarks
  • Ensure communication, through morning calls, written action plans, LOLA notices and one-on-one meetings is clear and consistent, with an aim to coach and develop your Team
  • Recruit passionate and Customer focused Team to develop and succession plan through Lovisa
  • Reduce unnecessary costs, through effective rostering - the right people at the right time
  • Focus on reducing internal and external shrinkage by ensuring Store Managers and Team follow the Lovisa Security Manual and Loss Prevention best practise
  • Handling of store cash, stock and finances
  • Fulltime
Read More
Arrow Right

Assistant Cluster Shop Manager

Location
Location
United Kingdom , Waltham Cross; Cheshunt
Salary
Salary:
10461.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working in a customer focused environment
  • Interest in or experience with sustainable fashion
  • Excellent communication and people skills
  • Shows understanding, respect and consideration for others at all times
  • Strong organisational skills with a proactive work ethic
  • Ability to lead by example and maintain a positive attitude
  • Proficiency in email, MS Office, and internet use
Job Responsibility
Job Responsibility
  • Assisting in driving sales and profit through excellent visual merchandising and customer service
  • Creating eye-catching displays and maintaining cleanliness throughout the shop
  • Supporting, training and motivating a team of volunteers
  • Encouraging Gift Aid sign-ups from donors
  • Support events held both in the shop (evenings) and the local community
What we offer
What we offer
  • 27 days holiday (pro rata)
  • Pension scheme
  • Life assurance scheme
  • Employee Assistance Programme
  • Cycle to work scheme
  • Health Service Discounts
  • Refer a friend bonus
  • Parttime
Read More
Arrow Right

Cluster Spa Manager

YOUR PURPOSE: You are Captain of calm seas, steering the team with grace and pre...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
sofitel.accor.com Logo
SOFITEL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years of experience in spa or wellness management within a luxury hospitality setting
  • Strong leadership and interpersonal skills with a passion for guest service and team development
  • Solid understanding of spa treatments, retail sales, and current wellness trends
  • Highly organised and collaborative, able to manage cross-functional priorities effectively
  • Empathetic, professional, and dedicated to delivering memorable guest experiences
  • Must have current working authorisations in New Zealand
Job Responsibility
Job Responsibility
  • Responsible for the management of the daily operation and efficient management of spa reservations, retail area sales and inventory management, and spa staff training
  • Execute treatments, engage guests in consultation and repartee
  • Lead daily spa operations to ensure seamless guest experiences, from arrival to departure, including hands-on treatments and ambience
  • Champion wellness initiatives for both guests and ambassadors, integrating holistic wellness into every touchpoint
  • Drive team performance through training, mentoring, and clear communication, ensuring brand standards and service excellence
  • Manage inventory and facilities, overseeing product usage, cleanliness, maintenance, and monthly stock control
  • Collaborate across departments to support marketing, guest recovery, sustainability, and crisis management initiatives
What we offer
What we offer
  • Learn your Way - Access to our Docebo so you can Earn while you Learn!
  • Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
  • Complimentary meals on shift
  • Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
  • Access to our Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Assistant Manager Trading & Cluster Europe

Drive the commercial success of key Factory Outlet locations by optimizing net s...
Location
Location
Germany , Herzogenaurach
Salary
Salary:
Not provided
adidas.com Logo
Adidas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree in Business or Finance, ideally with Marketing and Sales focus or equivalent professional experience
  • Retail experience beneficial
  • Minimum 1-3 years' experience in respective job or job function retail
  • Consumer-focused with market knowledge
  • Strong analytical skills
  • Strong skills in excel and adidas reporting tools
  • Attention to detail and good research skills
  • Good ability to consolidate information, summarize and derive actions
  • Fluent in English both verbally and written
Job Responsibility
Job Responsibility
  • Acquire and develop knowledge of the end-to-end product flow to stores in line with the Trading Guidance, allocation and replenishment strategies and Segmentation guidance to support Cluster Managers to maximise their localized topics and needs
  • Maintain regular contact with District Managers and Store Managers in designated Clusters in executing the Service Level Agreement for all stores
  • Deliver excellence in execution in seasonal and day-to-day communication and collaboration with stores to provide optimal ranges, commercial pricing and inventory supply
  • Conduct store level analysis to support the Cluster Manager and work with stores and DTC FO Trading Team on clear action plans deriving from analysis
  • Own maintenance of Store Action Tracker and ensure fulfillment of store product requests
  • Issue delivery overview on orders for stores and work with Supply Chain to ensure on time delivery
  • Collaborate with Cluster on localisation projects and product requirements including the flow of product for Marketing and Promotional campaigns
  • Understand the framework for store capacities at class level and store receiving capacities to monitor and manage over/under supply situations
  • Support Cluster Manager on input to Factory Outlet Excellence on range needs for new stores / remodels
  • Responsible for final selection, allocation and replenishment or articles for stores based on the Trading Guidance provided by Assortment Planning and Buying, for assigned product categories/stores
Read More
Arrow Right

Senior Manager, Sales Strategy & Retail Development

The Senior Manager, Sales Strategy & Retail Development identifies growth opport...
Location
Location
United States , Rockford
Salary
Salary:
Not provided
wolverineworldwide.com Logo
Wolverine Worldwide
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in business, finance, marketing, merchandising, analytics, or a related field, or equivalent experience
  • 7+ years of progressive experience in sales strategy, retail strategy, commercial planning, business analytics, merchandising, sales operations, or a related function, preferably in footwear, apparel, consumer goods, or a multi-channel retail environment
  • Strong understanding of North America wholesale and retail business models, market dynamics, consumer behavior, and the drivers of sales, margin, productivity, and channel performance
  • Demonstrated ability to translate data, trends, and business performance into actionable strategies, recommendations, and growth plans
  • Advanced analytical skills, including strong Excel capability and experience with dashboards, scorecards, reporting tools, and business intelligence platforms such as Power BI
  • Strong financial and commercial acumen, with experience evaluating opportunities, risks, and business cases to support growth and profitability
  • Experience developing executive presentations, strategic planning materials, and clear narratives for senior leadership
  • Proven ability to lead cross-functional initiatives and influence partners across Sales, Retail, Planning, Merchandising, Marketing, Finance, and Operations
  • Strong project management, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
  • Familiarity with AI-enabled tools and reporting automation, with the ability to assess practical applications and support adoption
Job Responsibility
Job Responsibility
  • Support North America commercial strategy across Wholesale and Retail by geography, consumer, channel, and market opportunity
  • Develop frameworks for market prioritization, key city strategy, geographic pods, account growth, and integrated market planning
  • Analyze performance, whitespace, and competitive dynamics to identify risks, opportunities, and growth actions by market, channel, and account
  • Contribute to future-state commercial planning and transformation initiatives as Retail and Wholesale evolve
  • Identify and support AI and reporting solutions that improve commercial effectiveness, including dashboards, scorecards, automation, analytics, and business recaps
  • Translate business data into clear insights, narratives, and recommendations that improve speed and decision-making
  • Evaluate emerging tools and support adoption of commercial productivity solutions
  • Partner with Retail, Sales, and field leadership to translate performance into strategic priorities and execution plans
  • Support store segmentation, fleet optimization, market clustering, seasonal distribution, and related investment frameworks
  • Build tools and playbooks that improve consistency, visibility, and execution across channels
  • Fulltime
Read More
Arrow Right

Retail field sales manager

2020 Companies, in partnership with Samsung Electronics America, is hiring a ful...
Location
Location
United States , Minneapolis
Salary
Salary:
27.00 USD / Hour
2020companies.com Logo
2020 Companies, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in multi-unit territory management, product training and demonstrations, retail concepts, merchandising, and displays
  • High School Diploma or equivalent with 4+ years of directly related experience
  • Must have reliable transportation and state-required minimum liability automotive insurance coverage
  • Daily Travel required, may include travel with overnight stays
  • Candidates must reside within the assigned territory or within a 5-mile radius of the outermost store
  • Proficient in Microsoft Office Suite or similar systems
Job Responsibility
Job Responsibility
  • Brand Advocacy: Serve as a brand ambassador, fostering a positive image of Samsung through professional conduct, product expertise, and customer engagement
  • Scheduling Effectiveness: Develop and maintain a structured schedule to optimize productivity, ensuring timely and efficient store visits across multiple channel locations
  • Store Visit Guidelines: Follow established store visit protocols, ensuring compliance with company policies and maintaining professionalism during interactions with retail partners
  • Cluster Routing for Travel: Implement cluster routing strategies to streamline travel, reduce time spent on the road, and enhance coverage of assigned territories
  • Product Expertise: Serve as an expert on all Samsung mobile products and the ecosystem, with the ability to demonstrate key features and benefits to customers effectively
  • Merchandising and Brand Standards: Oversee the merchandising of Samsung displays, ensuring strict adherence to brand standards, letter mark guidelines, and visual presentation requirements
  • Training Retail Sales Associates: Conduct comprehensive training sessions for retail sales associates on Samsung mobile products and ecosystem, equipping them with the knowledge to promote and sell products effectively
  • KPI Achievement and Sales Drive: Take responsibility for achieving key performance indicators (KPIs) and driving unit sell-out through planning, execution, and continuous improvement
  • Relationship Building with Retail Managers: Build and maintain strong relationships with retail store managers to align sales objectives, provide support, and collaborate on achieving mutual goals
  • Field Execution: Drive the execution of field initiatives through daily store visits, ensuring alignment with multiple channel locations and execution of strategic priorities
What we offer
What we offer
  • Competitive pay, paid weekly
  • Next-day pay on demand with DailyPay
  • Health/Dental/Vision benefits
  • 401K Program with matching
  • Paid Time Off
  • Paid Holidays
  • Mobile Reimbursement
  • Scholarship opportunities for employees and direct family members
  • Employee Assistance Program
  • Leadership Development Program
  • Fulltime
Read More
Arrow Right

Retail field sales manager

2020 Companies, in partnership with Samsung Electronics America, is hiring a ful...
Location
Location
United States , Dubuque
Salary
Salary:
27.00 USD / Hour
2020companies.com Logo
2020 Companies, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in multi-unit territory management, product training and demonstrations, retail concepts, merchandising, and displays
  • High School Diploma or equivalent with 4+ years of directly related experience
  • Bachelor’s degree (preferred) in Business, Marketing, or related field, or equivalent work experience
  • Must have reliable transportation and state-required minimum liability automotive insurance coverage
  • Daily Travel required, may include travel with overnight stays
  • Candidates must reside within the assigned territory or within a 5-mile radius of the outermost store
  • Proficient in Microsoft Office Suite or similar systems
Job Responsibility
Job Responsibility
  • Brand Advocacy: Serve as a brand ambassador, fostering a positive image of Samsung through professional conduct, product expertise, and customer engagement
  • Scheduling Effectiveness: Develop and maintain a structured schedule to optimize productivity, ensuring timely and efficient store visits across multiple channel locations
  • Store Visit Guidelines: Follow established store visit protocols, ensuring compliance with company policies and maintaining professionalism during interactions with retail partners
  • Cluster Routing for Travel: Implement cluster routing strategies to streamline travel, reduce time spent on the road, and enhance coverage of assigned territories
  • Product Expertise: Serve as an expert on all Samsung mobile products and the ecosystem, with the ability to demonstrate key features and benefits to customers effectively
  • Merchandising and Brand Standards: Oversee the merchandising of Samsung displays, ensuring strict adherence to brand standards, letter mark guidelines, and visual presentation requirements
  • Training Retail Sales Associates: Conduct comprehensive training sessions for retail sales associates on Samsung mobile products and ecosystem, equipping them with the knowledge to promote and sell products effectively
  • KPI Achievement and Sales Drive: Take responsibility for achieving key performance indicators (KPIs) and driving unit sell-out through planning, execution, and continuous improvement
  • Relationship Building with Retail Managers: Build and maintain strong relationships with retail store managers to align sales objectives, provide support, and collaborate on achieving mutual goals
  • Field Execution: Drive the execution of field initiatives through daily store visits, ensuring alignment with multiple channel locations and execution of strategic priorities
What we offer
What we offer
  • Competitive pay, paid weekly
  • Next-day pay on demand with DailyPay
  • Health/Dental/Vision benefits
  • 401K Program with matching
  • Paid Time Off
  • Paid Holidays
  • Mobile Reimbursement
  • Scholarship opportunities for employees and direct family members
  • Employee Assistance Program
  • Leadership Development Program
  • Fulltime
Read More
Arrow Right

Retail field sales manager

2020 Companies, in partnership with Samsung Electronics America, is hiring a ful...
Location
Location
United States , Metairie
Salary
Salary:
27.00 USD / Hour
2020companies.com Logo
2020 Companies, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in multi-unit territory management, product training and demonstrations, retail concepts, merchandising, and displays
  • High School Diploma or equivalent with 4+ years of directly related experience
  • Bachelor’s degree (preferred) in Business, Marketing, or related field, or equivalent work experience
  • Must have reliable transportation and state-required minimum liability automotive insurance coverage
  • Daily Travel required, may include travel with overnight stays
  • Candidates must reside within the assigned territory or within a 5-mile radius of the outermost store
  • Proficient in Microsoft Office Suite or similar systems
Job Responsibility
Job Responsibility
  • Serve as a brand ambassador, fostering a positive image of Samsung through professional conduct, product expertise, and customer engagement
  • Develop and maintain a structured schedule to optimize productivity, ensuring timely and efficient store visits across multiple channel locations
  • Follow established store visit protocols, ensuring compliance with company policies and maintaining professionalism during interactions with retail partners
  • Implement cluster routing strategies to streamline travel, reduce time spent on the road, and enhance coverage of assigned territories
  • Serve as an expert on all Samsung mobile products and the ecosystem, with the ability to demonstrate key features and benefits to customers effectively
  • Oversee the merchandising of Samsung displays, ensuring strict adherence to brand standards, letter mark guidelines, and visual presentation requirements
  • Conduct comprehensive training sessions for retail sales associates on Samsung mobile products and ecosystem, equipping them with the knowledge to promote and sell products effectively
  • Take responsibility for achieving key performance indicators (KPIs) and driving unit sell-out through planning, execution, and continuous improvement
  • Build and maintain strong relationships with retail store managers to align sales objectives, provide support, and collaborate on achieving mutual goals
  • Drive the execution of field initiatives through daily store visits, ensuring alignment with multiple channel locations and execution of strategic priorities
What we offer
What we offer
  • Competitive pay, paid weekly
  • Next-day pay on demand with DailyPay
  • Health/Dental/Vision benefits
  • 401K Program with matching
  • Paid Time Off
  • Paid Holidays
  • Mobile Reimbursement
  • Scholarship opportunities for employees and direct family members
  • Employee Assistance Program
  • Leadership Development Program
  • Fulltime
Read More
Arrow Right