Retail Cashier Days & Weekends

• Ensure each customer receives outstanding service
• Leads by example
• Greet customers as they enter the store
• Troubleshoot point-of-sale problems
• Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service
• Ensure that associates assigned to the front end consistently follow all policies and procedures including established safety procedures
• communicate issues to management
• Perform cash pulls, and make change orders per established policies
• Daily ensure that merchandise displays in the front-end area of the store remain clean, organized and well-stocked
• Ensure housekeeping duties are performed daily (sweeping, cleaning windows, dusting, straightening merchandise, sanitizing work areas, decluttering bulletin board, etc)
• Ensures customer lines are managed
• calling for backup cashiers to assist when lines exceed 3 or more customers
• Ensure returned merchandise is restocked to the correct product location on the sales floor daily and that all damaged and defective merchandise is properly labeled
• Answer incoming telephone calls following company’s guidelines, within 3 rings
• professionally transfer the call to the correct person or department
• immediately answer a call if it rings back
• page over the PA system when necessary
• Tactfully and pleasantly work with customers
• Maintain awareness of all promotions and advertisements
• Perform register sales transactions quickly and accurately per established cash control procedures and customer service guidelines
• Perform other tasks as assigned from time to time by store management
• Solicit customers to open an Ace Rewards card or setup a B2B account, issue receipts, refunds, credits or change due to customers
• Act as lead cashier with training and reviewing the work of cashiers
• Possibly assist with the work schedule of cashiers
• Promote Ace Rewards and B2B to all customers, and maintain all related supplies
• Assist with online and curbside orders
• Conduct Cashiers meetings
• provide training and development of new associates in the assigned department
• Order and maintain all register supplies (bags, receipt paper, forms, pens, staplers,etc)
• Advise management when associates violate company policies
• Possibly assist management in the interviewing of new cashiers
• Relay communication to associates from management and vice versa
• Assist Customers with complaints, unless they require a manager
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting
• Review and follow company policies and procedures
• Perform other assigned tasks as requested by management
• Provide motivation and leadership to associates in assigned department
• Always be patient and helpful under pressure with associates and customers
• Cooperate with others and work well as part of a retail team
• Provide and accept constructive suggestions and instructions
• Prioritize work to keep the department on task
• Maintain the queue including beverages and snack items

• Customer satisfaction-oriented
• Attention to detail
• Solid team player with excellent interpersonal skills with a strong willingness to learn
• At least 18 years old
• Excellent problem-solving skills
• Knowledge of company systems and procedures
• Positive attitude
• Bilingual (Spanish) verbal and written communication skills a plus

Bilingual (Spanish) verbal and written communication skills

• 401K Benefits
• In-Store Discount
• Access to PerkSpot – an online discount service! Discounts for food, restaurants, cell services, electronics, entertainment, books, toys and more from well-known and local retailers
• Employee Assistance Program
• Get your steps in daily
• Shorter weekend and weekday hours compared to our competitors
• Family-friendly environment
• Schedule posted two weeks in advance, so you can plan ahead
• Strong training program that will empower each associate, all while growing their knowledge of the Hardware Industry!
• Lifelong skills in “Do It Yourself” projects for your home or your family’s home
• Educational Tuition & Development Reimbursement