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Retail Cashier and sales floor support

United States, Palo Alto 20.40 - 21.20 USD / Hour · Job Posted March 21, 2026
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Job Description

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale.

Job Responsibility

  • Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
  • Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
  • Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
  • Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
  • Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
  • Flexible to support other areas of the store including order fulfillment and order pick-up

Requirements

  • The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Strong organization and follow-through
  • A knack for problem solving
  • Proficiency with computers and an interest in learning new computer applications
  • The ability to work a flexible schedule based on business needs
  • Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Nice to have

  • A passion for fashion
  • is positive
  • energetic
  • enjoys providing excellent customer service while working at the point of sale

What we offer

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources
  • 401k
  • medical/vision/dental/life/disability insurance options
  • PTO accruals
  • Holidays
  • performance-based incentives/bonuses

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