Retail Auto Relationship Manager, Wells Fargo

Wells Fargo

Location:
United States, Scottsdale

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Retail Auto Relationship Manager in Wells Fargo Auto as part of Consumer Lending. As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

Job Responsibility:

Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
Establish and maintain dealer relationships
Terminate non-performing dealers
Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners

Requirements:

2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Strong prospecting, sales, negotiation, and influence skills
Ability to negotiate, influence, and collaborate to build successful relationships
Previous Auto finance industry experience
Client account relationship development and management experience
Auto sales management and business development territory experience
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills
Previous experience with auto operations, sales, and/or credit
Dealer services or auto finance risk experience
Proficient experience with Salesforce
Knowledge and understanding of data warehouse analysis
Knowledge and Experience of auto applications and software
Experience working in a virtual dialog environment
Strong time management skills and ability to meet deadlines
Experience with Dealer Services systems and platforms
Proficient experience with Salesforce
Knowledge and Experience of CRS, DEALERTRAK, RouteOne and other Auto Applications

Nice to have:

Strong prospecting, sales, negotiation, and influence skills
Ability to negotiate, influence, and collaborate to build successful relationships
Previous Auto finance industry experience
Client account relationship development and management experience
Auto sales management and business development territory experience
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills
Previous experience with auto operations, sales, and/or credit
Dealer services or auto finance risk experience
Proficient experience with Salesforce
Knowledge and understanding of data warehouse analysis
Knowledge and Experience of auto applications and software
Experience working in a virtual dialog environment
Strong time management skills and ability to meet deadlines
Experience with Dealer Services systems and platforms
Proficient experience with Salesforce
Knowledge and Experience of CRS, DEALERTRAK, RouteOne and other Auto Applications

Additional Information:

Job Posted:
July 09, 2025

Expiration:
July 13, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Retail Auto Relationship Manager