Retail Auto Relationship Manager, Wells Fargo

Wells Fargo

Location:
United States, Jackson

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

Job Responsibility:

Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
Establish and maintain dealer relationships
Terminate non-performing dealers
Resolve complex situations and exercise independent judgment while adhering to policies, procedures, and compliance requirements
Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners
Uphold, support, foster and engage in Wells Fargo Vision and Values
Be able to assess a dealer’s needs and provide solutions to help them succeed financially
Train and educate dealers around Wells Fargo products and services
Maintain accurate dealer contact information
Responsible for partnering with other LOB within Wells Fargo
Prospect dealer opportunity within an assigned market

Requirements:

2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Auto finance experience
Experience with Salesforce, Velocity, and Tableau
Strong prospecting, sales, negotiation, and influence skills
Prospecting dealer opportunities within an assigned market
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills

Nice to have:

Auto finance experience
Experience with Salesforce, Velocity, and Tableau
Strong prospecting, sales, negotiation, and influence skills
Prospecting dealer opportunities within an assigned market
Ability to negotiate, influence, and collaborate to build successful relationships
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills

Additional Information:

Job Posted:
May 15, 2025

Expiration:
May 21, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Retail Auto Relationship Manager