Retail Attendant Job at Woodbine Entertainment Group (Etobicoke)

Job Description

A NEW BREED OF ENTERTAINMENT. With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

Job Responsibility

Customer Service: Consistently deliver the best possible customer experience by ensuring timely, courteous service, preparedness and cleanliness
Provide prompt, friendly and courteous service to customers at all times
Address all customer product and service needs, requests and concerns promptly
Consistently maintain and replenish supplies in service areas
Train and assist new personnel in delivering optimal service, machinery techniques and processes of operation
Communication: Manage information in order to maintain and improve service satisfaction, teamwork and operational effectiveness
Direct all customer complaints beyond scope of position to Supervisor or appropriate department
Report customer feedback to Supervisor
Identify and request any repairs necessary to working equipment
Report supply or equipment deficiencies to Supervisor
Identify and recommend opportunities for improving service or operational performance to Supervisor
Operations: Consist of various cash handling processes and procedures including but not limited to: Retail Sales, Valet Service, Programs Sales, Lottery Sales and Cash Advance Services
Retail and Program Services: Pick up, count and verify floats on a daily basis
Assist customers with retail purchases in Gift Stores
Assist in merchandising of product in stores
Assist in monitoring inventories and reporting any product need
Collect payment for all goods and accurately entering sales in to point of sales system
Completing daily inventory sheets reflecting program sales
Prepare and count deposits and reconcile variances at completion of shift
Assist in counting closing inventories
Complete and submit all required closing documentation
Valet Services: Pick up, count and verify floats on a daily basis
Collect payment for valet services and accurately entering in sales into point of sales system
Communicate via radio to valet runners
Completion of daily tracking sheets and organization of all complimentary voucher received by customers
Prepare and count deposits and reconcile variances at completion of shift
Complete and submit all required closing documentation
Lottery: Pick up, count and verify floats on a daily basis
Accurately process all customer transactions through OLG lottery terminal and point of sale systems
Accurately process all customer payouts (winnings) through OLG lottery terminal and point of sales systems
Count and verify all instant scratch ticket inventories. Daily completion of individual scratch ticket inventories tracking sheets
Ensure adherence to all applicable government regulatory or regulations as per the Ontario Lottery and Gaming and/or the Alcohol and Gaming Commission of Ontario and the policies defined by Woodbine Entertainment Group
Collect payment for all lottery sales (online and instant lotteries) and accurately enter into point of sales system
Communicate directly with Ontario Lottery and Gaming (OLG)
Prepare and count deposits and reconcile variances at completion of shift
Complete and submit all required closing documentation
Cash Advance: Accurately processing customers debit and credit cards and processing all necessary service charges related to cash advance services
Accurately checking customers personal identification to ensure polices and procedures of Woodbine Entertainment Group are being adhered to
Ability to communicate policy and procedure to customers in reference to personal identification and cash advance processes
Ability to identify and confiscate fraudulent credit cards and immediately report to Security and Management
Accurately processing customer transactions through cash dispensing unit
All transactions processed via the cash-dispensing unit are the sole responsibility of the attendant. Attendants will be financially responsible for all cash shortages/discrepancies
Recording of all necessary information on all merchant receipts
Communicate directly with Payment Tech and Internal IT department if needed
Complete and submit all required closing documentation

Requirements

Proven ability to deal professionally and courteously with customers
Thorough understanding of methods, machinery and techniques involved in cash handling and processing
Working knowledge of cash register and tendering procedures
Proven accuracy in performing basic mathematical calculations
Ability to communicate effectively in English (oral and written)
Ensure uniform and appearance consistently comply with WEG standards
Consistently uphold and demonstrate safety rules and standards as designated by Operational Department and Woodbine Entertainment Group
Able to work in noisy environment
Ability to stand / walk for 8 – 9 hour periods
Available to work all shifts

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Retail Attendant

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