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This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals.
Job Responsibility:
Lead team development and training to ensure achievement of monthly sales and service success metrics
Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
Maintain store environment quality and compliance with visual merchandising and operational standards
Monitor and control store expenses, including discounting and credits, to support financial performance
Communicate corporate and store updates to ensure team awareness and system knowledge
Also responsible for other duties/projects as assigned by business management as needed
Requirements:
High School Diploma/GED (Required)
1 year customer service and/or sales experience, retail environment (Preferred)