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T-Mobile Logo T-Mobile · Sales

Retail Associate Manager - Bilingual Spanish

United States, Oklahoma City 57600.00 - 96000.00 USD / Year · Job Posted February 18, 2026
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Job Description

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals.

Job Responsibility

  • Lead team development and training to ensure achievement of monthly sales and service success metrics
  • Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
  • Maintain store environment quality and compliance with visual merchandising and operational standards
  • Monitor and control store expenses, including discounting and credits, to support financial performance
  • Communicate corporate and store updates to ensure team awareness and system knowledge
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • High School Diploma/GED (Required)
  • 1 year customer service and/or sales experience, retail environment (Preferred)
  • Communication (Required)
  • Leadership (Required)
  • Store Operations (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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