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Boots Logo Boots · Sales

Retail Assistant

United Kingdom, Exeter · Job Posted January 22, 2026
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Job Description

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eyewear solution for them – no two days will be the same. Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop based learning and practical ‘on the job’ experience.

Job Responsibility

  • Ordering, dispensing and collection of glasses and contact lenses
  • Supporting with eye-tests and pre-screening activities
  • Providing aftercare support through repairs and adjustments
  • Completing operational and administrative tasks associated with dispensing prescriptions
  • Maintaining shop floor standards

Requirements

  • Passion for customer care
  • Desire to learn

Nice to have

Worked in a retail or clinical environment

What we offer

  • Discretionary quarterly bonus
  • Generous employee discounts for you and a second person
  • Clinical and Non-Clinical Career development opportunities
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
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